TERMS & CONDITIONS
Terms and Conditions
Scheduling a session
At the time of booking an appointment, you will be asked to leave an email address and phone number. It is the client’s responsibility to inform Old Town Hypnotherapy of any change of contact details during their treatment.
The initial consultation is free, however, you may be asked to also leave a valid credit/debit card as insurance against failing to attend the appointment. If you do fail to attend or inform us that you are unable to attend, you will be charged a £30 no show fee. This has unfortunately become necessary in some of the branches where we are extremely busy and taking an appointment which you then fail to attend costs the hypnotherapist an hour of their time and prevents someone else having that appointment who needs it. After the initial consultation any card details held on file are destroyed and not kept for future use.
Cancellation Policy & Subsequent Fees
When booking an appointment the client accepts that any cancellations and rescheduling of appointments require 24 hours notice. It is further understood that if you fail to attend or cancel/reschedule an appointment with less than 24-hours notice, you will be charged the full session fee. Appointments booked less than 24 hours in advance cannot be cancelled; to do so will incur the full charge.
Distance Selling Regulations
You the consumer offer to buy the service we are providing when you make an appointment. The contract between us becomes binding when you receive confirmation of the booking. Under the Distance Selling Regulations, you have a right to cancel the service when booked over the phone or via email up to seven working days from when the appointment is confirmed. Cancellation must be in writing. However, for appointments booked less than seven working days in advance, unless we agree otherwise in writing, you will not be able to cancel the appointment and our normal cancellation policy applies (see above). All appointments made over the phone or via email will be confirmed via email. The performance of service begins 24 hours before the confirmed appointment time, as time and resources will have been reserved for you.
Payments can be made by cheque (with a bankers card holding a guarantee for the full session fee) or cash. Credit/debit card payments will be accepted at some of the branches and you should discuss payment methods with your hypnotherapist. The appointment fee must be paid in full by the end of each session.